Chapter 2

Chapter 2 Case #3 When Certification Is Justified






Discussion Question


1. How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?


Answer:


Organizations must create a training project. that give's training for the
 IT people and  for those who passed in the training must be given a certificate for a  job and it helps them to recognize their skill and knowledge




2. What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?


Answer:


They argued that testable IT knowledge does not necessarily translate into quality IT work. They said that the IT worker needs to have good communication skills and they suspected that the workers paid for their certificate.  they decided to build training for them to gain the said certificate and be able to use it in their work.


3. What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?

Answer:


the primary benefits of the certificate is  for an employee to be able to apply a  Job , and also certificate is one of the requirement to see that you passed the training or exam.

Chapter 1

Chapter 1 Case # 3 Is There a Place for Ethics in IT?

Discussion Question 

1. Discuss how a CIO might handle Schrage's Scenarios using the suggested process for ethical decision making presented in this chapter.

Answer:

The CIO must orient the right process in making decisions in a  formal process , It will help you make a better decision, evaluate , and choose an Alternative

2. Discuss the possible short-term losses and long-term gains in implementing ethical solutions for each of Schrage's scenarios.

Answer:

For me short-term losses is a not satisfying their business  needs that  might loose a small amount of quantity, long-term losses is they have the current need to put up a project or business.

3. Must businesses choose between good ethics and financial benefits? explain your answer using Schrage's scenarios as example. 

Answer:

Businesses must choose between good ethics and financial benefits because they fail to recognize that practicing ethically results in financial benefits in the long run. In other words, they make such choices when they are short-sighted.  just like Schrage scenario the company plans to outsource its maintenance and support the CRM system once it is develop.

What takes to be an IT Professional?

To do this, you must at a minimum to be able to understand the work that is being carried out. More accurately, one needs not only to understand the work, but further, to understand how to do the work well. Then you can step in if it is not being done in the most appropriate manner.

So here is the first step towards outsourcing success: make sure that your own organization has a professional development capability. Even if this consists only of a couple of individuals, it is essential to have people in-house who are genuinely capable of judging the deliverables provided by an outsourcing company, and positively influencing the way in which the work is being carried out.