To do this, you must at a minimum to be able to understand the work that is being carried out. More accurately, one needs not only to understand the work, but further, to understand how to do the work well. Then you can step in if it is not being done in the most appropriate manner.
So here is the first step towards outsourcing success: make sure that your own organization has a professional development capability. Even if this consists only of a couple of individuals, it is essential to have people in-house who are genuinely capable of judging the deliverables provided by an outsourcing company, and positively influencing the way in which the work is being carried out.
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